
A couple of years ago, a friend bought one of my kids a toy bowling set. They took to it immediately and played and played with it. However, it wasn’t long before we noticed cracks developing in some of the pins.
Sure enough, at one point, one of the pins broke into several pieces after a particularly “intense” frame. I could only surmise that cheap, brittle plastic was used in the set’s construction. No doubt the toy was bought at one of those “5 and dime” stores (inflation has turned them into dollar stores).
Looking for Bargains
I’m not against being frugal — it used to be that I was always on the look-out for bargains. But, especially after that experience, and being self-employed for the last few years, I am more acutely aware that there is a lot behind the final product or service we see in ads or stores.
To Get Products to the Stores
Now, whenever I see a product — whether it’s a toy, or a piece of furniture, or even a car — I also see it as something that has undergone a production and distribution cycle that include things like conceptualization, resource acquisition, creation, distribution, marketing and customer service. (I apply the same evaluation for services: painting, roofing, landscaping, etc.)
Costs are Incurred at Every Step
I then think about the price in terms of the wholesale costs for each of these steps:
- conceptualization - paying designers, engineers, inventors, research and development, etc.
- resource acquisition - paying for, and growing and harvesting raw materials, digging them out of the ground, refinining etc.
- creation - the actual process of construction, through labor and/or machines, all of which must be paid for
- distribution - packaging, shipping, trucking, etc.
- customer service - retail services, warranties, repairs and replacements, etc.
- support infrastructure - all the buildings, administrative staff, insurance, etc., needed to run each of the above “components”
Economies of Scale
I also take into account whether the item is mass produced, or whether the service is provided by a local small business — since materials or services do not come cheap on a single unit basis — in order to see if product is (seemingly) affordable, or worth what is being charged.
When a Bargain is Not Really a Bargain
However, when I see a product that is too cheap, then I have to assume one or more of the following must be true:
- Outsourced manufacturing - The product is produced overseas, where wages are much lower, and worker treatment may be substandard or abusive, such as sweat shops
- Remainders - the product is being dumped, sold at a loss because it couldn’t be sold otherwise. No one really wants it because it’s a piece of junk
- Product Sold at a Loss - a strategy to gain market share, stifle competition, etc., like what Microsoft is doing with the Xbox 360
- Short-sighted Management - product is manufactured with profit as the only motive — people and resources are unduly exploited for short term gain, perhaps a disregard for health and environment, etc.
- Product is made of shoddy material, or with materials that might be unsafe - lower grade ore, cheaper plastics carcinogenic paints, leaded materials, less robust circuits, etc.
- Product is unreliable - poorly designed components, mediorcre workmanship, and such can result in an inferior product like a cheap PC, or a car that’s a “lemon”
If it’s a service, then I have to consider whether or not the person offering the service is executing sound business practices. If the price is too low, he or she may be subsidizing the service with income from a full-time job. If there is no other job, then I would wonder whether this particular small business will be around in a year or two.
Cheapest May Not be the Best Option
So as you can see, sometimes purchasing a product or service based on the cheapest price will not turn out all that beneficial.
The product may be unsafe or it may break sooner than later — such that you need to junk it, contributing to our landfills, and need to go out and buy a replacement. Or returning it or getting it serviced may be more trouble than it’s worth due to poor customer service.
The service may turn out to be a one-time thing, with little or no recourse if you are unsatisfied.
A lot of times, we don’t think or even consider any of these things — we’re happy to simply buy, buy, buy.
photo credit: *tdl*
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